1 How long will it take for my candles to be delivered?
All orders will be completed and mailed in time for the occasion. Orders for pillar candles can take 2 to 3 weeks whilst Bomboniere orders can take between 3 to 4 weeks. Actually delivery time will depend on Australia Post. |
2 I need my candles at short notice. What can I do?
Please send through a email and advise how soon you would need your candles and the quantity you would like to order. We will endeavor to complete your order if possible. |
3 Where do you deliver?
We can deliver across all states in Australia. |
4 How do I pay for my candles?
Payment for your candles should be made within three days of you being advised the total amount payable. We accept Pay Pal, bank deposit, money orders or bank cheques. Candles cannot be sent until payment is cleared and confirmed.
Please make bank cheques or money orders payable to: Mad About Events |
5 What kind of photo should I send for my candles?
The photo on your candles will only be as good as the photo you provide. The larger the image, the better the quality will be. If scanning a photo, please ensure it is scanned at a resolution off 300 dpi. You may email photos or post a original photo which will be returned to you with your completed order. |
6 Are there any extra charges?
No, many places will charge you a scanning photo fee, a fee to insert a photo and a fee for text on the back of your candles. At Mad About Events, there is no extra charge for these. We endeavor to make your candles as beautiful and as affordable as possible. |
7 Do you email the design for the candles before making them?
Yes. This is to ensure you are 100% happy with your candles before we make them. You will need to ensure that any names you have provided are spelt correctly and that any spelling for a foreign language is correct. |
8 Do I receive a discount for ordering large quantities?
Yes. Order $250 or more of candles and receive free postage. |
9 How much will I pay for postage?
Postage is an additional cost on your order which starts from $7. |
10 Can I pick my order up?
Yes. Orders can be collected from Emu Plains NSW . We are located just minutes from Penrith Valley at the foothill of the Blue Mountains in Western Sydney. |
